Frequently Asked Questions
How do I get started with Supreme Team Dispatching Services LLC?
Getting started with Supreme Team Dispatching Services LLC couldn't be any easier. Simply fill out the MESSAGE US form on the website or give us a call. The entire process takes a few minutes and can be done on any device including your smart phone or tablet. Please give us 24-48 hours to respond to your inquiry or to give you a call back.
Do I need my own Motor Carrier Authority?
Yes, all owner-operators and carriers working with Supreme Team Dispatching Services LLC are required to operate under their own motor carrier authority.
What kind of trucking companies do you work with?
We work with Owner Operators working under their own MC authority and US DOT number as well as carriers with company drivers.
What type of equipment do you dispatch for ?
We only work with DRY VANS, FLATBEDS, REEFERS and POWER ONLY at this current time.
What are the benefits of working with Supreme Team Dispatching Services LLC ?
There are many benefits by choosing to work with Supreme Team Dispatching Services LLC. We handle all of the paperwork. So you can say goodbye to filling out carrier packets, insurance certificate requests, broker phone calls, emails, NOAs, rate confirmations etc. Our job is to take away the stress of you booking loads, negotiating rates and filling out paperwork all while are trying to drive safely. We know it can be a lot. We are here for you.
Will I need to fill out broker-carrier packets?
No. Once you complete our dispatch-carrier agreement packet, send it back along with all the required documents we need from you to set you up with brokers, we'll have everything we need to get you set-up and loaded.
Will I need to request insurance certificates each time I have a load booked for me?
We will work with your insurance representatives to receive insurance certificates with proper certificate holder information on your behalf with your permission of course. The only time we're unable to do this is when you specifically instruct your insurance representative to only process certificate requests requested by the insured only which will be you, the owner-operator/carrier.
Are there any commitments to using Supreme Team Dispatching Services LLC as a dispatcher?
Our contract term is 12 month minimum. Contracts terminated by client before 12 months minimum will forfeit our services immediately. But certainly, if a load is booked using our services, then of course you are committing to safely delivering the freight without loss or damage and paying our dispatch service fee on a weekly basis.
What is your company address?
Supreme Team Dispatching Services LLC
4950 Centre Pointe Dr Suite 100
North Charleston, SC 29418
But I only have a truck but no trailer, can we still work?
Of course! We can dispatch Power-Only. We would hope that you would consider renting or purchasing a trailer at a later time so we can go to another level of maximizing your profits.
Will it be ok if i decline a load?
You are not required to take every load that we offer to you. We work hard to find loads that meets your preference, but you're able to decline any loads you don't want to take. We ask that you define your load preferences to us and communicate how to better serve you.
Do I need to use Supreme Team Dispatching Services LLC for all of my trucks and trailers?
No. You are not required to use all of your available equipment but we would recommend you to let your dispatcher know about every piece of operable equipment you have available. Sometimes certain deals come up which aren't posted on load boards and require a specific piece of equipment you may have, and the shipping party contacts us directly. These types of loads for the most part pay very well and it only helps us to know about all available equipment you have.
Can I work with you if I'm a new carrier?
Of course you can! We're always looking for serious and hardworking owner operators/carriers who are hard workers. But you must understand that the freight market is dynamic and rates fluctuate. Please understand as a new carrier it will be much more difficult for us to find you the truly great loads since all too many brokers and shippers will not work with carriers whose Motor Carrier Authority is less than six months or one year. Once you've passed the one year mark, almost every broker will be more willing to work with you.
Where do you find your freight?
We work with brokers, load boards and direct shippers.
What's the process of booking a load?
Our dispatchers will stay in contact with you and/or your drivers to obtain their current location and ETA to deliveries. Once we know where you are and where you're going, we'll begin working on getting you your next load. Once a qualified load is found, our dispatchers will begin to gather information and negotiate rates. We'll always contact you for approval on every load so there's nothing to worry about. If you agree to the load offer, we will begin the set-up process, completing packets, requesting insurance certificates if necessary, and submitting the necessary documents to the broker to get you rolling. Once completed we will sign the rate confirmation, dispatch you or your driver, and send you the original rate confirmation for your records.
Which load boards do you use?
We use several different load boards including Truckstop and DAT load board. We also sometimes receive direct emails of shipments which may never hit any load board as well as loads which are directly brokered via phone calls.
So what is a factoring company?
A factoring company is a company that will wait for brokers to pay on your invoices for a small fee. They purchase your invoices. In return they'll pay you right away and keep your cash flow going while they wait to be paid by the broker.
What if I don't have a factoring company?
If you don't currently have a factoring company, we have several factoring companies that we can recommend to you.
What about Detention Pay?
We will always fight to get you the detention pay you deserve. Unfortunately getting detention pay isn't always possible and can often delay the process of getting paid as often brokers take advantage of the delays created in requesting and approving detention pay.
Can I email/text the signed BOLs?
Yes! You can email or text your signed BOLs to your assigned dispatcher. Its very important that you send us a copy once signed for our records. Also this is how we get paid.
What happens after I deliver a load?
Send a clean copy of the signed BOL/POD to your assigned dispatcher. Then on to the next load assignment.
How does Supreme Team Dispatching Services LLC gets paid?
We get paid when you get paid. We will invoice you weekly basis. There will be a 2 day grace period for payment. No Payment, No Loads. Invoices are sent out on Sundays and are due the following Monday by 5pm.
How do I know Supreme Team Dispatching Services LLC will work hard to find me loads?
Our service fee is set-up with hard work in mind. Your dispatcher will do their best in getting you the best possible rate because the percentage part of their pay is measurable. We're always pushing the envelope when negotiating rates on your behalf because we always want you to hit the next profit level.
How will I get load information once a load is booked?
We will provide you with everything needed to get going as soon as possible. We can provide the information over the phone, email, text message.
Who will sign the rate confirmations?
When you sign our power of attorney document that gives us the authority as dispatchers to sign your rate confirmations and other types of paperwork on your behalf and send you the originals for your records. We accomplish this by using the power of attorney and all types of technology which allows us to complete and sign documents on your behalf.
How many trucks does each dispatcher handle?
Each one of our dispatchers handles a different number of trucks and this is based on their experience and skill level. To keep quality high, we never over burden our dispatch agents with too many truck to handle.
*PLEASE NOTE THAT ONCE YOU SET UP WITH US, WE WILL BE LOOKING TO HAVE A LOAD BOOKED FOR YOU WITHIN THE NEXT 24-48 (it varies) HOURS ONCE YOU SEND EVERYTHING BACK TO US TO GET YOU SET UP